Refund Policy
We want you to love your Glow Tech order. If something isn't right, you can request a return within 30 days of delivery.
Eligibility
- Items must be unused, in their original condition and packaging, with all accessories included.
- Personal care items that have been opened or used (such as razors, toothbrushes and hair tools) can only be returned if they arrive damaged or defective.
- Sale items are eligible for return under the same conditions.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or a full refund, including shipping, and you won't need to pay for return shipping.
How to start a return
Email Customers@glowtechnova.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without authorization can't be processed.
Return shipping
For returns that aren't due to our error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Questions
Contact us anytime at Customers@glowtechnova.com.